Shop hygienic cladding
DELIVERY & RETURNS
Sheet Haus offers a competitive and dependable delivery service tailored to your requirements. Our
options include an economy service (5–7 working days), a standard service (2–3 working days), and a
next working day delivery service. Please see the pricing details below.
options include an economy service (5–7 working days), a standard service (2–3 working days), and a
next working day delivery service. Please see the pricing details below.
OPTION 1: Economy Delivery
£35 + VAT for any quantity (excluding coloured and budget sheets). Delivery is made using our own fleet
of vehicles and typically takes 5–7 working days. This option offers excellent value where timescales are
not critical. You will receive a phone call the day before delivery to arrange a convenient time.
of vehicles and typically takes 5–7 working days. This option offers excellent value where timescales are
not critical. You will receive a phone call the day before delivery to arrange a convenient time.
OPTION 2: 2-3 Day Delivery
Depending on value of goods, see chart below.
| Purchase Value | Delivery Cost |
|---|---|
| £1 – £100 | £35+VAT |
| £100 – £200 | £45+VAT |
| £200 – £350 | £55+VAT |
| £350 – £2000 | £85 +VAT* Pallet Delivery (£20 Surcharge For Any 10ft Item Added) |
| £2,000.00 | £90+VAT* Pallet Delivery (£25 Surcharge For Any 10ft Item Added) |
OPTION 3: Next Day Delivery
For all orders placed before 12 noon for next working day delivery
| Purchase Value | Delivery Cost |
|---|---|
| £1 – £200 | £70+VAT |
| £200 – £300 | £80+VAT |
| £300.00 | £100+VAT * Pallet Delivery (£25 Surcharge For Any 10ft Item Added) |
Delivery Times
Delivery times are between 8:00am and 6:00pm. For deliveries outside our local area, we use a courier or pallet network. As such, we are unable to provide a specific estimated time of arrival. If there is any likelihood of delay, or if we are unable to meet an agreed delivery date, we will contact you in advance to
discuss alternative arrangements. Missed deliveries will incur a re-delivery charge. While we operate a highly reliable carrier service, unforeseen circumstances can occasionally result in delays. For this reason, we strongly advise that installers are not booked until your goods have been received. We cannot accept liability for any consequential loss arising from delayed deliveries. This also applies to next working day deliveries. In the event of unforeseen delays, refunds will not be issued. By placing your order and selecting a delivery option, you confirm your acceptance of these terms.
discuss alternative arrangements. Missed deliveries will incur a re-delivery charge. While we operate a highly reliable carrier service, unforeseen circumstances can occasionally result in delays. For this reason, we strongly advise that installers are not booked until your goods have been received. We cannot accept liability for any consequential loss arising from delayed deliveries. This also applies to next working day deliveries. In the event of unforeseen delays, refunds will not be issued. By placing your order and selecting a delivery option, you confirm your acceptance of these terms.
Delivery Times (Continued)
Please notify us of any issues as soon as possible. Any goods refused at the point of delivery that are subsequently returned to us and found to be undamaged will be subject to return delivery charges. We strongly advise that installers are not booked until your materials or accessories have been delivered
and thoroughly checked. We cannot accept liability for any consequential loss arising from delayed or incorrect deliveries.
and thoroughly checked. We cannot accept liability for any consequential loss arising from delayed or incorrect deliveries.
Delivery Considerations
In accordance with insurance guidelines, all pallet deliveries are kerbside only. You must ensure that at least two able-bodied persons are available to offload the goods. Drivers are not insured to move goods into your premises or onto site.
Smaller orders will be dispatched via DX, UPS, DHL or similar courier services, and the driver will deliver to your door.
Before signing for goods, you must check the full consignment for completeness and any transit damage. If any items are damaged or missing, you must clearly sign the delivery note as “Damaged” or “Missing” and provide details. You must then contact us immediately so that replacement items can be arranged.
If you sign the delivery note confirming the goods were received in good condition, we cannot subsequently accept claims for damaged or missing items.
Special access requirements must be declared at the time of ordering. This includes restricted access, weight or height limitations, parking constraints, or circumstances where an articulated vehicle cannot access your address. Failure to notify us may result in a failed delivery and a re-delivery charge.
Where goods are refused on delivery and later found to be undamaged and fault-free, a refund will be issued less the original delivery costs.
Although we use reliable carriers, delivery services are not guaranteed due to potential delays caused by traffic, weather, or other unforeseen circumstances. We strongly advise against booking installers or associated trades until your goods have arrived and been inspected.
We cannot accept liability for costs incurred due to late deliveries.
Prior to installation, all goods must be inspected to confirm they are correct and satisfactory in appearance and quality. Once installation has commenced, no claims for incorrect goods will be accepted. It is also the installer’s responsibility to identify and exclude any faulty or damaged boards before installation. Claims cannot be accepted after installation.
Smaller orders will be dispatched via DX, UPS, DHL or similar courier services, and the driver will deliver to your door.
Before signing for goods, you must check the full consignment for completeness and any transit damage. If any items are damaged or missing, you must clearly sign the delivery note as “Damaged” or “Missing” and provide details. You must then contact us immediately so that replacement items can be arranged.
If you sign the delivery note confirming the goods were received in good condition, we cannot subsequently accept claims for damaged or missing items.
Special access requirements must be declared at the time of ordering. This includes restricted access, weight or height limitations, parking constraints, or circumstances where an articulated vehicle cannot access your address. Failure to notify us may result in a failed delivery and a re-delivery charge.
Where goods are refused on delivery and later found to be undamaged and fault-free, a refund will be issued less the original delivery costs.
Although we use reliable carriers, delivery services are not guaranteed due to potential delays caused by traffic, weather, or other unforeseen circumstances. We strongly advise against booking installers or associated trades until your goods have arrived and been inspected.
We cannot accept liability for costs incurred due to late deliveries.
Prior to installation, all goods must be inspected to confirm they are correct and satisfactory in appearance and quality. Once installation has commenced, no claims for incorrect goods will be accepted. It is also the installer’s responsibility to identify and exclude any faulty or damaged boards before installation. Claims cannot be accepted after installation.
Damaged or Faulty Goods
Any damaged goods must be signed for as “Damaged” on the delivery note. We will then arrange replacement goods.
If you prefer not to receive replacements, a full refund will be processed within 7 working days once the goods have been returned to us.
If the driver does not allow sufficient time for inspection, you must sign the delivery note as “Damaged.” We cannot replace or refund goods that have been signed for as received in good condition under any
circumstances.
If you prefer not to receive replacements, a full refund will be processed within 7 working days once the goods have been returned to us.
If the driver does not allow sufficient time for inspection, you must sign the delivery note as “Damaged.” We cannot replace or refund goods that have been signed for as received in good condition under any
circumstances.
Cancellations and Returns
Orders may be returned within 14 days of the original purchase date, provided they are in resalable condition.
All returns must follow our returns procedure. Please email us to request a returns form. Returned goods will be inspected upon receipt.
All return costs and arrangements are the responsibility of the customer.
All cancellation requests must be submitted in writing via email to: [email protected]
We cannot accept returns outside the 14-day period.
All returns must follow our returns procedure. Please email us to request a returns form. Returned goods will be inspected upon receipt.
All return costs and arrangements are the responsibility of the customer.
All cancellation requests must be submitted in writing via email to: [email protected]
We cannot accept returns outside the 14-day period.
Pallet Policy
All pallets delivered with hygienic cladding sheets must be retained by the customer.
As per insurance guidelines, pallet deliveries are kerbside only, and you must provide at least two able-bodied persons to offload the goods. Drivers are not insured to move goods into your premises or onto site.
Smaller orders dispatched via DX or similar couriers will be delivered to your door.
As per insurance guidelines, pallet deliveries are kerbside only, and you must provide at least two able-bodied persons to offload the goods. Drivers are not insured to move goods into your premises or onto site.
Smaller orders dispatched via DX or similar couriers will be delivered to your door.
- Returns must be requested within 28 days of original purchase
- Products must be unused, undamaged, and in resalable condition in their original packaging.
- All returns must be booked in using our returns policy and procedure (please email us for a returns form).
- You must provide proof of purchase (invoice number or order confirmation).
- All returns are the responsibility and expense of the customer.
- Special-order or cut-to-size sheets are non-returnable unless they arrive defective.
- Any product altered by the customer (e.g. cut, drilled, painted) is not eligible for return.
- Clearance or heavily discounted items marked “Final Sale” cannot be returned.
- To initiate a return, please contact us via email or phone.
- You will receive instructions on how to send your items back to us, including return shipping details.
- Securely pack your sheets (use protective corner guards/strapping) to prevent transit damage.
- Any damaged goods MUST be signed as damaged on the delivery note.
- If the delivery driver does not allow time to check goods, you MUST still sign the note as damaged.
- We cannot replace or refund items that have been signed for as complete under any circumstances.
- Once signed as damaged, we will arrange replacements. If you do not want replacements, we will arrange a full refund within 7 working days once goods are returned to us.
- All cancellation requests must be emailed to [email protected]
- Orders can only be cancelled if goods are in resalable condition and within 28 days of original purchase.
- Returns outside of this period cannot be accepted.
- Once your return arrives, our Warehouse Team will inspect it within 3–5 business days.
- If approved, we issue a refund (minus original shipping, if applicable) within 7 business days of inspection.
- Refunds go back to your original payment method; you’ll get an email confirmation when processed.
- If we reject a return (e.g. material shows signs of use), we’ll notify you and arrange to ship it back.
- We only exchange items that are truly defective or were sent in error.
- To request an exchange, contact us within 14 days of delivery; we’ll arrange shipment of the replacement once we receive the return.
- Unless the material is faulty or damaged on arrival, you are responsible for return shipping costs.
- We strongly recommend using a trackable service or purchasing shipping insurance.
- After approval, allow up to 7 business days for your bank or card issuer to post the credit.
- If you haven’t seen the refund by then, please check with the payment provider.
- If you’ve done all of this and still have not received your refund, please reach out to us for further assistance.
