Shop all ACM
REFUNDS & RETURNS
This page provides all the information you need regarding our refund and return policies, including eligibility, timeframes, and steps to initiate a return or request a refund.
- Returns must be requested within 28 days of original purchase
- Products must be unused, undamaged, and in resalable condition in their original packaging.
- All returns must be booked in using our returns policy and procedure (please email us for a returns form).
- You must provide proof of purchase (invoice number or order confirmation).
- All returns are the responsibility and expense of the customer.
- Special-order or cut-to-size sheets are non-returnable unless they arrive defective.
- Any product altered by the customer (e.g. cut, drilled, painted) is not eligible for return.
- Clearance or heavily discounted items marked “Final Sale” cannot be returned.
- To initiate a return, please contact us via email or phone.
- You will receive instructions on how to send your items back to us, including return shipping details.
- Securely pack your sheets (use protective corner guards/strapping) to prevent transit damage.
- Any damaged goods MUST be signed as damaged on the delivery note.
- If the delivery driver does not allow time to check goods, you MUST still sign the note as damaged.
- We cannot replace or refund items that have been signed for as complete under any circumstances.
- Once signed as damaged, we will arrange replacements. If you do not want replacements, we will arrange a full refund within 7 working days once goods are returned to us.
- All cancellation requests must be emailed to [email protected]
- Orders can only be cancelled if goods are in resalable condition and within 28 days of original purchase.
- Returns outside of this period cannot be accepted.
- Once your return arrives, our Warehouse Team will inspect it within 3–5 business days.
- If approved, we issue a refund (minus original shipping, if applicable) within 7 business days of inspection.
- Refunds go back to your original payment method; you’ll get an email confirmation when processed.
- If we reject a return (e.g. material shows signs of use), we’ll notify you and arrange to ship it back.
- We only exchange items that are truly defective or were sent in error.
- To request an exchange, contact us within 14 days of delivery; we’ll arrange shipment of the replacement once we receive the return.
- Unless the material is faulty or damaged on arrival, you are responsible for return shipping costs.
- We strongly recommend using a trackable service or purchasing shipping insurance.
- After approval, allow up to 7 business days for your bank or card issuer to post the credit.
- If you haven’t seen the refund by then, please check with the payment provider.
- If you’ve done all of this and still have not received your refund, please reach out to us for further assistance.